Media Crush is a global company focused on immigration solutions.

We’re looking for experienced customer support agents to join our team!

Your role:

• Communicate with our clients via phone calls, emails, social media, and online chat.
• Monitor and handle online reviews.
• Monitor rep phone calls for quality assurance.
• Resolve product or service problems by clarifying the customer’s complaint;

1. 1. Determine the cause of the problem.
   2. Select and explain possible resolutions.
   3. Expedite said resolution.
   4. Follow up to ensure resolution.

• Ability to address complex client issues or complaints in a civil manner.
• Shape a smooth and satisfying experience for our clients.

Skills & requirements:

• Fluent English – a must!
• 1 year of experience as a customer support agent – an advantage!
• Excellent verbal and written communication skills.
• Multi-tasking capabilities.

.Availability to work evening shifts